Refund policy

At Dryelle, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30 Day Money Back Guarantee, subject to the conditions below.

30 Day Money Back Guarantee

You may request a return within 30 days of receiving your order.

To be eligible for a refund, your item must:

Be unused and in its original condition.

Be returned in its original packaging where possible.

Include all original parts and accessories.

Not be damaged due to misuse, neglect, or normal wear and tear.

Non Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if they have been opened or used, unless they are defective or required by applicable South African consumer law.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photos of the product and packaging to assist with your claim.

If your claim is approved, we will offer a replacement, exchange, or full refund where appropriate.

Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Contact Us

For any questions regarding returns or refunds, please contact us.

Email: dryellebusiness@gmail.com